WE CAN HELP YOU
FREQUENTLY ASKED QUESTIONS
We help you understand exactly what is happening with your energy supply, offer you the best tariffs on the market and provide professional advice. We have developed innovative tools to make managing the energy for your supply easier.
In the SWAP Energia Virtual Office, you can access all your bills at any time. If you do not have access yet, you can register or request an account by emailing us at clientes@swapenergia.com.
Contact us through our customer service telephone number, 900 831 236, or by email at incidencias@swapenergia.com.
Since the energy market was liberalised in 2009, you can choose whichever energy retailer you want without any modifications being required to your installation.
Fill in the following form and we will contact you to send you our proposal.
Once you accept our proposal, we notify the distributor of your decision to switch. The distributor is the company responsible for reading your meter. All that remains is to wait for them to notify us of the actual date on which we will start supplying you with energy.
No, under no circumstances. Switching energy retailers is regulated by law and supervised by the CNMC, which is responsible for protecting consumers’ interests. You will never be left without electricity as a result of switching retailers.
The liberalisation of the electricity market in 2009 brought about the effective separation of energy retailers and distributors. As a result, distribution companies cannot sell energy directly. The CNMC supervises the market and aims to promote free and fair competition among all energy retailers in the market.
YOUR BILL IN DETAIL
Understand your electricity bill. We make it easy!
The first step towards saving on your electricity bill is to understand it in detail. Understanding the concepts shown on your bill and knowing what you have contracted is important for feeling confident about your energy supply.
We are transparent, and SWAP Energia makes it easy for you to understand your electricity bill.
1231. General information
Electricity bill details.
Bill summary:
Breakdown of the total amount payable.
Black box:
Name and address of the account holder.
The person the bill is addressed to.
2. Electricity consumption information
History and charts showing your monthly consumption.
3. Contract details
Contract holder details.
Summary of contract details.
Chart showing the breakdown of expenditure.
454. Bill details
Contracted power charge.
Contracted energy charge.
Total bill amount.
5. Electricity consumption information
Information about actual consumption.
